Contact support
Email contact@wotaso.com with your Atlassian site URL, app environment, scan ID, finding ID, and the relevant error message. Do not send passwords, API tokens, or full Confluence page bodies.
Response targets
- Severity 1 — app unavailable or data-integrity issue: initial response within 1 business day.
- Severity 2 — major workflow degraded: initial response within 2 business days.
- Severity 3 — minor issue or usage question: initial response within 5 business days.
Supported environments
KnowledgeLint V1 supports Atlassian Forge Cloud, Confluence Cloud, and Jira Cloud. Atlassian Data Center, Server, and Connect installations are outside the supported V1 scope.
Privacy-conscious troubleshooting
Start with scan IDs, finding IDs, audit metadata, screenshots, minimized exports, and error messages. If those are insufficient, Wotaso will request the smallest necessary excerpt through an agreed customer channel rather than requesting full page bodies.
Security or privacy incidents
Mark suspected security, privacy, or data-integrity incidents clearly in the subject line. Wotaso will triage scope, affected processing, containment, customer communication, and follow-up according to the KnowledgeLint incident process.